Delidost ("we", "our", "us") values your privacy. This Privacy Policy details how we collect, store, share, and protect your information when you visit our website https://delidost.in, use the Delidost mobile applications (Customer, Rider, and Vendor portals), or utilize our hyperlocal food delivery services in Dakor, Kheda, Gujarat.
1. Information We Collect
We collect information directly from you when you register an account, place an order, apply as a rider, or register a restaurant:
- Personal Identity Data: Name, phone number, email address, physical delivery address, coordinates, and login credentials.
- Transactional Data: Ordered items, special preparation notes, transaction logs, dates, and order history.
- Rider/Partner Verification Data: Government identities (Aadhar, PAN), driving license, bank details for payouts, and vehicle documents.
- Device/Usage Data: IP address, device properties, mobile identifiers, and location coordinates (for active delivery routing).
2. How We Use Your Data
We process your data strictly to execute our services, maintain security, and comply with legal demands:
- To manage your account, process order payments, coordinate food preparation with merchants, and assign delivery tasks to nearby riders.
- To track active rider locations to display delivery status updates in real-time.
- To resolve customer support tickets and handle refunds/disputes.
- To verify identities for fraud prevention, banking compliance, and secure merchant payouts.
3. Data Sharing & Security
We do not sell your personal data. We only share information with partners directly involved in order execution (merchants receive order details, riders receive delivery address/phone). We employ secure HTTPS protocols, server-level access controls, and database encryption to guard against unauthorized access, hacking, and leaks.
4. Your Privacy Rights
You can view, edit, or delete your account information directly inside the Delidost app. If you wish to delete your transaction records or permanently close your account, contact our helpline at contact@delidost.in.